Shipping policy

At MOOD, we are committed to providing an exceptional shopping experience for our Australian customers, including clear and straightforward shipping policies. We offer free shipping on all orders within Australia.

Shipping Locations

This shipping policy applies to orders shipped within Australia. To ensure the best value for our customers, orders are dispatched from our global fulfillment centers directly to Australia. Once your package arrives in Australia, it is handled and delivered by one of our local carrier partners.

Delivery Times

Below are the estimated delivery times for all packages:

• Order cutoff time: 5:00 PM (AEST/AEDT). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.

• Order handling time: 1 to 3 business days (Mon-Fri). Once your order is processed, it will be shipped by one of our trusted carriers.

• Transit time: 5 to 8 business days (Mon-Fri).

• Total delivery time: 6 to 11 business days (Mon-Fri).

Carrier Services

We partner with the following reliable carriers for deliveries within Australia:

• Australia Post

• DHL

Shipping Costs

Free Shipping: We offer free shipping on all orders with no minimum purchase required. All orders are shipped DDP (Delivered Duty Paid), meaning that all taxes (such as GST) and customs duties are included in the final price displayed at checkout. You will not face any unexpected charges upon delivery.

Delivery Issues & Damage

If you experience any issues with your delivery, such as delays, lost packages or damage, please contact our customer service team here immediately. We are here to assist you and ensure your order arrives safely and on time.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our tracking page. Please allow 24-48 hours for the tracking information to update after you receive your shipping confirmation email.