Payment Policy

Accepted Payment Methods

At MOOD, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

• Credit & Debit Cards: Visa, MasterCard, Maestro, American Express

• Digital Wallets: Apple Pay, Google Pay and PayPal

• Bank Transfers (for bulk orders – contact us for details)

All transactions are encrypted and processed in Australian dollars (AUD) through secure gateways.

Payment Processing

• Payments must be completed at the time of purchase.

• Orders will not be processed or shipped until full payment has been received.

• If a payment is declined or fails, the order will not be confirmed.

Please note: Charges on your bank statement will appear under the name 'MOOD'.

Pricing & Currency

• All prices listed on MOOD are in Australian dollars (AUD).

• Prices are subject to change without notice.

• We do not charge any additional transaction or payment processing fees.

• All applicable taxes are already included in the price shown on the product page.

Secure Payment Processing

Your security is our priority. MOOD uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption of sensitive information, including passwords and credit card numbers, during your online transactions.

All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands. We do not store your credit card or payment details on our servers; all payment data is handled by our PCI-compliant payment processors, Shopify Payments, Ocean Payments and PayPal.

Refunds & Chargebacks

• Refunds are processed according to our refund policy.

• Unauthorized chargebacks will be disputed. If you experience any issues, please contact us first at support@moodmelbourne.com

Fraud Prevention

• MOOD reserves the right to cancel or hold any order suspected of fraud or unauthorized activity.

• Additional identity verification may be requested for high-value transactions.

Contact Information

Email us at support@moodmelbourne.com
or call +61 3 7058 0904

Monday - Friday: 09:00 - 17:00

We answer all your questions within 48 hours.